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Playing Responsibly at Robocat

At Robocat, we believe in providing a secure and enjoyable gaming environment. Our commitment to responsible play means offering tools that empower you to manage your gaming habits. We encourage all our players to familiarise themselves with these options, which are readily available within your account settings.

Setting Limits for Your Play

To help you maintain control, we offer several types of limits. These are designed to fit your personal preferences and gaming style. You can adjust these limits at any time, though changes that reduce limits usually take immediate effect, while increases may have a waiting period.

  • Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly).
  • Loss Limits: Define the maximum amount you are comfortable losing within a set timeframe (daily, weekly, or monthly).
  • Wager Limits: Specify the maximum amount you wish to wager within a chosen period.

You can activate or modify these limits by navigating to the 'Responsible Gambling' section within your account dashboard. Here, you will find clear options to set your desired limits, with immediate confirmation of any changes made.

Managing Your Gaming Sessions

We understand the importance of being aware of your gaming time. To support this, we provide session reminders and the option to take a break when needed.

  • Session Reminders: These pop-up notifications alert you to how long you have been playing and can be configured to appear at regular intervals.
  • Time-Outs: You can choose to temporarily exclude yourself from playing for a specific period, ranging from 24 hours to several weeks. During this time, you will not be able to log in or place bets.

Both session reminders and time-out periods can be configured within the 'Responsible Gambling' area of your account. Setting up reminders is straightforward, and selecting a time-out duration is just a matter of choosing from the available options.

Self-Exclusion: Taking a Longer Break

For players who wish to take a more extended break from gambling, we offer a self-exclusion facility. This is a significant step, and we advise careful consideration before activation.

Self-exclusion can be set for a period of six months, one year, or indefinitely. Once activated, your account will be inaccessible for the chosen duration, and you will not receive any promotional material from us. This tool is designed to provide a robust measure for those who feel they need to step away from gambling entirely for a period. You can initiate self-exclusion through the 'Responsible Gambling' section in your account. Should you wish to reactivate your account after a self-exclusion period, specific procedures are in place to ensure this is done thoughtfully.

Should you require further assistance or information regarding our responsible gambling tools, our support team is available 24/7 via live chat and email to provide guidance.

Playing Responsibly at Robocat

We believe that gaming should remain an enjoyable form of entertainment. For most players, this is straightforward. However, it is important to be aware of the signs that gambling might be impacting your life in ways you did not intend. Recognizing these signs is the first step towards maintaining a healthy balance.

Recognising Potential Concerns

Sometimes, the line between entertainment and compulsion can blur. We encourage you to consider if any of the following situations resonate with your experience. These are common indicators that gambling may be becoming more than just a pastime.

  • Spending more money than intended, or more than you can afford.
  • Chasing losses or trying to win back money that has been lost.
  • Gambling to escape from problems or to relieve stress, anxiety, or boredom.
  • Neglecting responsibilities at work, home, or school due to gambling.
  • Feeling irritable, restless, or anxious when you are not gambling.
  • Lying to family or friends about the extent of your gambling.
  • Borrowing money or selling possessions to fund gambling.
  • Prioritising gambling over spending time with loved ones or engaging in other hobbies.
  • Experiencing negative consequences in your relationships or finances due to gambling.

Setting Healthy Boundaries

Establishing clear boundaries is a proactive way to ensure your gaming remains within enjoyable limits. We provide tools to help you manage your play effectively and maintain control.

Boundary TypeHow We Can Help
Time LimitsWhile we do not directly limit session times, we encourage players to set personal timers and take regular breaks.
Spending LimitsYou can set daily, weekly, or monthly deposit limits via your account settings to control your expenditure.
Reality ChecksThese notifications can be set up to remind you how long you have been playing and how much you have wagered or lost.

These tools are available within your account settings and can be adjusted at any time. We recommend reviewing them regularly to ensure they align with your intentions.

Considering a Break or Account Closure

If you find that you are consistently struggling to adhere to your limits, or if gambling is causing distress, it may be time to consider a more significant pause. We offer options to support you in taking a step back.

  1. **Taking a Break:** You can use our self-exclusion tool to temporarily block access to your account for a period you choose, ranging from 24 hours to six months. During this time, you will not be able to log in or deposit funds.
  2. **Permanent Account Closure:** If you feel you need to stop gambling altogether, you can close your account permanently. Please contact our support team via live chat or email at support@robocat.com to initiate this process. We will process your request promptly and confirm when your account is closed.

We are committed to providing a safe and responsible gaming environment. If you or someone you know needs further support, please consider reaching out to the organisations listed below. They offer confidential assistance and resources for problem gambling.

Find support resources →

Responsible Gambling Support at Robocat

At Robocat, we understand that responsible play is fundamental to a positive gaming experience. We are committed to providing a safe environment and offering support for players who may need it. Our approach includes internal resources and clear pathways to external professional help.

Internal Support and Tools

We offer a range of tools directly within your account to help you manage your gameplay. These are designed to be easily accessible and can be implemented at any time. Your privacy is respected, and the use of these tools is confidential.

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
  • Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account.
  • Session Timeouts: Configure alerts or automatic logouts after a set period of play.
  • Reality Checks: Receive periodic reminders of your playing time and spending.

Our customer support team is also available 24/7 via live chat and email. While they cannot offer counselling, they can guide you to the responsible gambling tools and resources available on our platform.

External Counselling and Support Services

We encourage players to seek professional help if they feel their gambling is becoming a problem. Below are links to established organisations in New Zealand that offer confidential counselling and support services.

  • Problem Gambling Helpline New Zealand: 0800 654 655 (Free, 24/7)
  • Problem Gambling Foundation of New Zealand: https://www.pgf.nz/
  • Gambling Helpline New Zealand: https://www.gamblinghelpline.co.nz/
  • Te Ara Whitiora — Department of Internal Affairs Gambling: https://www.dia.govt.nz/Gambling
  • Betknowmore NZ: https://www.betknowmorenz.org.nz/
  • Mental Health Foundation of New Zealand: https://www.mentalhealth.org.nz/
  • Lifeline Aotearoa: https://www.lifeline.org.nz/

Self-Assessment Resources

Understanding your own gambling habits is an important step. While we do not offer direct self-assessment tools on our site, the external organisations listed above often provide questionnaires or information that can help you evaluate your relationship with gambling.

We believe in providing clear information and support. If you have any questions about our responsible gambling policies or need assistance accessing these resources, please do not hesitate to contact us.