Robocat

Our Commitment to Responsible Gaming

At Robocat, we believe in providing a fun and engaging gaming experience. We also understand the importance of playing responsibly. To help you maintain control, we offer a suite of tools designed to support safe play. These tools are accessible directly from your account area, allowing you to set personal limits and manage your gaming activity.

Setting Your Limits: Deposit, Loss, and Session Limits

We provide options to set limits that align with your personal preferences. These tools are designed to help you manage your spending and time spent playing.

  • **Deposit Limits:** You can set daily, weekly, or monthly limits on the total amount you can deposit. This helps you manage your overall expenditure.
  • **Loss Limits:** Define a maximum amount you are willing to lose within a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to place further bets until the limit resets.
  • **Session Reminders:** Activate session reminders to receive notifications at pre-set intervals during your gameplay. These reminders are designed to help you stay aware of the time you are spending playing.

Managing Your Time: Session Time-Outs and Self-Exclusion

For those times when you wish to take a break, we offer straightforward options to manage your play duration and availability.

  • **Session Time-Outs:** If you need a short break, you can choose to exclude yourself from the platform for a defined period, ranging from 24 hours to several weeks. During this time, you will not be able to log in or place bets.
  • **Self-Exclusion:** For a more extended break, you can opt for self-exclusion. This can be set for a minimum of six months up to five years. While self-excluded, you will not be able to access your account or receive any promotional materials from us.

Accessing and Adjusting Your Responsible Gambling Tools

We have made our responsible gambling tools easily accessible through your account. Here is how you can activate, change, or deactivate them:

We are committed to providing a safe and enjoyable gaming environment. If you or someone you know needs support for problem gambling, please reach out to the resources listed on our Responsible Gambling page.

Understanding Your Play: Maintaining Balance at Robocat

At Robocat, we aim to provide an entertaining and rewarding experience for all our players. We believe that responsible gaming is fundamental to enjoying our casino and sportsbook offerings. Understanding your own play habits is a key part of ensuring that your gaming remains a form of entertainment, not a source of concern.

We encourage all our players to set clear boundaries around their gambling. This means deciding in advance how much time and money you are willing to dedicate to playing, and sticking to those limits. Treating casino and sportsbook play as a leisure activity, separate from financial responsibilities, is a cornerstone of responsible engagement.

Recognising Potential Signs of Problematic Gambling

While most players enjoy our games responsibly, it is helpful to be aware of behaviours that may indicate gambling is becoming problematic. These signs are not definitive diagnoses, but rather indicators that warrant reflection and, if necessary, action.

  • Spending more time or money on gambling than intended.
  • Gambling to escape problems or relieve stress, anxiety, or depression.
  • Neglecting work, school, or family responsibilities due to gambling.
  • Borrowing money or selling possessions to fund gambling activities.
  • Chasing losses and trying to win back money lost.
  • Feeling guilty or ashamed about gambling habits.
  • Lying to family or friends about the extent of your gambling.
  • Experiencing strained relationships or financial difficulties as a result of gambling.

Our Commitment to Responsible Play

We have implemented several tools and policies to support our players in maintaining control. These include the ability to set deposit limits, self-exclusion options, and access to information about responsible gambling resources. Our goal is to provide a safe environment where players can enjoy themselves within healthy limits.

Should you ever feel that your gambling is becoming a concern, we strongly advise you to take proactive steps. This might involve utilising the tools available on our platform or seeking external support. Remember, your well-being is our priority.

Taking a Break or Closing Your Account

Deciding to take a break or close your account is a personal decision. If you believe you need to step away from gambling, we are here to assist you through that process. You can request self-exclusion at any time by contacting our support team via email at support@robocat.com. We will process your request as promptly as possible.

We recommend that if you choose to self-exclude, you also consider notifying close family members and friends, and that you avoid opening new gambling accounts. For further assistance and resources, please visit our Responsible Gaming section or consult the external helplines provided.

Our Commitment to Responsible Gaming Support

At Robocat, we understand that responsible play is fundamental to a positive gaming experience. We are committed to providing resources and support for players who may wish to manage their activity. Our approach is one of transparency and care, ensuring you have the information and options you need.

Internal Support and Resources

Our dedicated support team is available around the clock to assist with any questions you may have regarding your account or gameplay. They can guide you through the responsible gambling tools available on our platform. Confidentiality is maintained in all communications with our support channels. If you ever feel the need to take a step back, you can request self-exclusion at any time by contacting our support team via email at support@robocat.com. This process is handled with discretion and is designed to support your decision to take a break.

External Counselling and Helplines

Beyond our internal resources, we provide links to reputable organisations that offer professional counselling and support for gambling-related concerns. These external services are independent and operate with a high degree of confidentiality. We believe in empowering our players with access to a wider network of help.

  • Responsible Gambling Council (RGC) — responsiblegambling.org
  • ConnexOntario — Problem Gambling Helpline (1-800-522-4700)
  • Gamblers Anonymous Canada — gamblersanonymous.org
  • Gambling Therapy — gamblingtherapy.org
  • Centre for Addiction and Mental Health (CAMH) — camh.ca
  • Canadian Centre on Substance Use and Addiction (CCSA) — ccsa.ca

Self-Assessment and Tools

We also recommend utilising self-assessment tools to gain a better understanding of your gaming habits. While we do not offer these directly on our platform, many of the organisations listed above provide resources that can help you evaluate your play. Additionally, we suggest exploring parental control software as a measure to prevent underage access to gaming sites.

  • Consider using parental control software for minors.
  • Utilise self-assessment tools from external support organisations to understand your gaming habits.

Seeking support is a sign of strength, and we encourage any player who feels they need assistance to reach out to these trusted resources. Our aim is to foster an environment where players can enjoy our offerings responsibly and with confidence.